I served as a member of the LEAD Leadership team from its inception through June of 2017. In short, I had 2 main responsibilities: 1) Lead/coach/mentor a team of 10 Project Managers and 2) Establish and govern a set of operational processes and procedures for the group including work intake, capacity management, performance management, and forecasting. As part of my operations role, we extended the LEAD operations model to the EPMO as a whole and now operate as a Central PMO, a one-stop shop for Project Management for the business. However, I am most proud of the work the team delivered, achieving high marks in “customer satisfaction” scores from our internal stakeholders and business partners.
I am serving as a Program Director for Harmony. Harmony is a multi-year, key program to implement a partially-hosted telephony model leveraging a 3rd party partner. This program requires heavy customer contact as we work to transition our customers to a new platform, and we must work carefully to ensure our customers has a positive experience as we work them through this transition. David Gooch serves as the Program Lead overall, and I will help David in managing the scope/schedule/budget to ensure we are delivering on our commitments to our end customers as well as internal stakeholders.